Privacy Policy

1. Introduction
   Keyless Real Estate GmbH (hereinafter referred to as “we” or “us”) takes the protection of your personal data very seriously. With this privacy policy, we aim to inform you about how we collect, process, and protect your personal data. We always act in accordance with the applicable data protection laws, particularly the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
2. Controller
   The controller within the meaning of the GDPR is:
   Keyless Real Estate GmbH
   Vogelsanges Weg 157, 40470 Düsseldorf
   01724582899
   [email protected]
3. Collection and Processing of Personal Data
   We collect and process personal data only if legally permissible or if you have given us your explicit consent. Your data will be processed for the following purposes:

• Contract Fulfillment: To perform a contract you have entered into with us or to take pre-contractual steps.
• Contact Requests: When you contact us via contact forms, emails, or phone inquiries, we store your data to process your request.
• Website Use: To analyze and improve the user experience on our website and provide relevant information.

4. Types of Data Processed
   The types of personal data we collect include:

• Master Data: Name, address, phone number, email address.
• Contract Data: Contractual relationship, contract duration, payment information.
• Usage Data: IP address, browser type, timestamps, visited pages.
• Communication Data: Content of inquiries and calls, email correspondence.

5. Legal Basis for Data Processing
   Your personal data is processed based on the following legal grounds:

• Art. 6 (1)(b) GDPR (Processing for Contract Fulfillment): This applies particularly to processing your data to fulfill a contract or take pre-contractual measures.
• Art. 6 (1)(f) GDPR (Legitimate Interests): We may process your data based on our legitimate interests, especially to improve our services or ensure the security of our systems.
• Art. 6 (1)(a) GDPR (Consent): If you have given us consent to process your data (e.g., by subscribing to our newsletter), processing is based on this consent.

6. Data Sharing
   We only share your personal data if necessary to fulfill contractual obligations, if a legal obligation exists, or if you have consented to the data sharing.
   Recipients of your data may include:

• Service Providers: External providers assisting us with our business operations, such as IT service providers, hosting providers, and payment service providers.
• Authorities: If legally required, such as in cooperation with tax authorities or due to a court order.

7. Data Transfers to Third Countries
   Personal data transfers to countries outside the EU/EEA (third countries) only occur if necessary to fulfill the contract or if you have explicitly consented. In such cases, we ensure an adequate level of data protection through appropriate safeguards.
8. Data Retention
   We store your personal data only as long as necessary for the respective purposes or as required by legal retention periods. Once the purpose ceases or legal retention periods expire, your data will be deleted.
9. Your Rights
   You have the following rights regarding your personal data:

• Right to Access: Request information about your stored personal data at any time.
• Right to Rectification: Request the correction of incorrect or incomplete data.
• Right to Erasure: Request the deletion of your personal data if no longer necessary or processed unlawfully.
• Right to Restriction of Processing: Request the restriction of data processing.
• Right to Object: Object to the processing of your data due to reasons arising from your particular situation.
• Right to Data Portability: Request your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us via the details provided above.

10. Withdrawal of Consent
    If you have provided consent for data processing, you can withdraw it at any time with future effect. The withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
11. Right to Lodge a Complaint
    If you believe that the processing of your personal data violates data protection regulations, you have the right to lodge a complaint with a competent supervisory authority. The responsible authority for data protection is the Bavarian State Commissioner for Data Protection.
12. Data Security
    We take technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes the use of encryption technologies and regular reviews of our security measures.
13. Changes to the Privacy Policy
    This privacy policy may be updated periodically. All changes will be published on our website, ensuring that you are always informed about the data we collect and how we use it.
14. Contact
    If you have any questions about this privacy policy or the processing of your personal data, you can contact us anytime using the details provided above.

General Terms and Conditions (GTC) of Keyless Real Estate GmbH

1. Scope
   1.1 These General Terms and Conditions (GTC) apply to all contracts between Keyless Real Estate GmbH (hereinafter referred to as “we” or “us”) and our customers (hereinafter referred to as “customer” or “you”), concluded via our website, email, telephone, or other means.

1.2 Deviating or supplementary terms and conditions of the customer do not apply unless we have expressly agreed to them in writing. These GTC also apply to future business relationships, even if they are not explicitly agreed upon again.

2. Contract Conclusion
   2.1 The contract is concluded when the customer accepts an offer from Keyless Real Estate GmbH. The offer can be made through written confirmation, email, or by the customer signing an offer letter.

2.2 By accepting the offer, the customer declares that they have read, understood, and accepted the GTC. We reserve the right to reject offers without providing reasons. The customer will receive a confirmation of the contract conclusion from us.

2.3 For property purchases, the contract is only concluded upon signing the respective purchase agreement and its confirmation by us. Until that point, there is no contractual obligation.

3. Services
   3.1 Keyless Real Estate GmbH offers services in the area of real estate consulting and brokerage. These include, among others, viewings, consulting, contract negotiations, and execution of purchase agreements.

3.2 We accept no liability for the accuracy or completeness of information provided during contract negotiations or on our website, unless caused by gross negligence or intent.

3.3 Our services may vary depending on the order. A detailed description of services will be provided to the customer before the contract is concluded and forms part of the respective contract.

4. Prices and Payment Terms
   4.1 Unless otherwise agreed, all prices for our services are net prices plus the statutory value-added tax.

4.2 The customer agrees to pay the agreed prices for our services according to the agreed payment terms. Payments are generally made via bank transfer to the account specified by us.

4.3 In the event of payment default, we are entitled to charge default interest of 5% above the European Central Bank’s base rate. Additionally, we reserve the right to terminate the contract without notice and/or take further legal steps. In such cases, the customer is obliged to cover all incurred costs, such as reminder fees and collection costs.

5. Customer Rights and Obligations
   5.1 The customer is obliged to provide all information and documents necessary for contract fulfillment (e.g., identification proofs, financing documents, tax information) in a timely manner.

5.2 The customer must promptly inform us of any changes to their contact details, especially address or payment information.

5.3 The customer must take all actions necessary for contract performance, such as signing contracts in a timely manner or meeting agreed deadlines.

6. Liability and Warranty
   6.1 Our liability for damages caused by intentional or grossly negligent breaches of duty is unlimited. For damages caused by simple negligence, we are only liable if essential contractual obligations (so-called cardinal obligations) are violated. In such cases, liability is limited to typical and foreseeable damages.

6.2 We accept no liability for damages caused by force majeure (e.g., natural disasters, pandemics, political unrest), unforeseen technical disruptions, or errors caused by the customer.

6.3 We do not guarantee the accuracy or completeness of information provided on our website or in our documents, particularly concerning properties and their conditions, unless caused by intent or gross negligence.

7. Ownership and Copyright
   7.1 All content and materials provided by us as part of our services, including texts, images, graphics, and data, are protected by copyright. The customer receives only a simple, non-transferable right to use these materials for the contractual purpose.

7.2 Without our express written consent, the customer may not copy, distribute, publish, or otherwise use the materials provided during the services.

8. Data Protection
   8.1 The processing of personal customer data is carried out in accordance with our privacy policy, which forms part of these GTC. The customer agrees to the processing of their data within the framework of legal provisions.

8.2 The customer has the right to request information about the personal data stored by us and, if necessary, to request its correction or deletion, provided there are no legal retention obligations.

9. Contract Duration and Termination
   9.1 The contract is concluded for the duration of the respective order unless a different term has been explicitly agreed upon.

9.2 Termination of the contract is only possible under the conditions specified in the contract. If no such provisions exist, termination is possible with a notice period of four weeks to the end of the month.

9.3 In the event of a serious breach of contractual obligations by the customer, we are entitled to terminate the contract without notice.

10. Final Provisions
    10.1 The law of the Federal Republic of Germany applies, excluding international private law (particularly the UN Convention on Contracts for the International Sale of Goods).

10.2 The place of jurisdiction for all disputes arising from and in connection with this contract is Munich, provided the customer is a merchant, a legal entity under public law, or is based outside Germany.

10.3 Should any provision of these GTC be wholly or partially invalid, the validity of the remaining provisions remains unaffected. The invalid provision will be replaced by a valid regulation that comes as close as possible to the economic purpose of the invalid provision.

10.4 Amendments and additions to these GTC require written form. This also applies to the waiver of the written form requirement. Changes are only effective if made in writing and signed by both parties.

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